ICUL Service Corporation

Spring 2014


Educational Opportunities  
With the income streams from loans stagnating and recent laws changing credit and debit card income, credit unions have had to discover other ways to increase revenues. Philosophically, charging fees for services in credit unions has always been difficult to do. However, it has now become part of the fallout from the recession.  Learn more at the Non Interest Income - Keep the Engine Running QuickBites on April 28 (Session Code: 463).

Join the NCUA's Deputy Director of Small Credit Union Initiations for some strategic ideas specifically designed for the smaller credit unions at the Collaboration Tips & Case Studies for Small CUs to Survive & Thrive QuickBites on May 1 (
Session Code: 469).

ATM security is one of the most technically challenging areas of a financial institution’s operation. A comprehensive, multi‐layered security approach that pinpoints every attack vector is the most effective way to secure ATMs. At the ATM & Electronic Fraud Prevention QuickBites on May 6 (
Session Code: 470), we will review how a proactive approach to ATM security helps institutions stay ahead of threats. 

RESPA is undergoing many changes. In the New Mortgage Rules - RESPA QuickBites on May 8 (
Session Code: 471), we'll discuss the current as well as future requirements so you know what’s expected today (since new disclosures won’t be required for at least a year, maybe longer). We’ll emphasize common issues and problems and also talk about how various types of charges must be disclosed, including how they impact tolerances.

The Basics of Deceased Member's Accounts QuickBites on May 13 (
Session Code: 472)  will provide an overview of common credit union issues which occur regarding deceased members. We will cover how to handle different types of accounts; payment of dividends; checks presented for payment or deposit; loans; safe deposit boxes; powers of attorney; social security payments and privacy and confidentiality.

The Transitioning to Supervisor telecourse (
Session Code: 473) will cover the critical topics of: acknowledging your new role; planning and prioritizing; being accessible; encouraging and instilling teamwork; communicating upward and downward; common pitfalls; delegating; more on effective coaching; and disciplining effectively. Join us on May 15 to learn more.

Many financial professionals, including credit union employees, use financial ratios on a regular basis. But do they always use the same ratios and more importantly, do they always interpret the ratios in the same manner?  Find out on May 20 by attending the Key Ratio Analysis - Calculating the Numbers Effectively! Telecourse (
Session Code: 474), a proactive training session. Upon completion of this session, the credit union employee will be able to better negotiate with their business members as well as other financial professionals.    

Credit unions use social networking as an effective method for attracting an ever-younger (and an ever-older) client base. Social media can also be used as a weapon against a credit union.  At the When Social Media Attacks QuickBites on May 22 (Session Code: 475), we will review how this channel, unmonitored, can become a nightmare for public relations. This presentation will demonstrate the need to monitor your credit union’s image as it appears on social media websites.

While the new electronic CTR and SAR forms are making filing easier, the new forms are more detailed and require much more information. The CTR/SAR's QuickBites on May 29 (
Session Code: 476) will provide a step-by-step analysis and discussion on filling out the required BSA forms accurately and completely.

Indirect borrower conversion is a golden opportunity for credit unions. During the Converting Indirect Borrowers to Multi Relationship Members QuickBites on June 4 (
Session Code: 484), you will learn three things you can immediately start or stop doing to enhance your conversions.  Hear more about the challenges, what’s been tried, and current research.

Bank Secrecy Act training is available on demand!  The Bank Secrecy Act requires that all frontline personnel be trained on money laundering and the responsibilities of the financial institutions on currency reporting and suspicious activity every year. See the ICUL education calendar for the schedule of BSA on demand training and all QuickBites and Telecourses.

Also available on demand: Financial Exploitation of the Elderly. Elder abuse training – regarding financial exploitation of the elderly -- is now required for employees and officers with direct customer contact. Examiners are collecting information about your credit union’s training on this subject, as IDFPR is required to report training data on a bi-annual basis.  This QuickBite will meet the training requirements and will cover: 
  • Terminology; 
  • Illinois statutory protections;
  • Recognizing the indicators of financial exploitation;
  • Some of the common perpetrators of financial exploitation; 
  • Financial record confidentiality and exceptions; 
  • Where to report when a confidentiality exception applies; 
  • Suspicious Activity Reports/narratives/confidentiality;  and
  • Training and record-keeping requirements for current employees and new hires.

All credit unions face situations where only they have an opportunity to witness suspected exploitation. Participate in this QuickBite to learn the common indicators and the actions you can take.

Play it again! The audio archive of all QuickBites and telecourses is 60 days with paid registrations for most sessions. Whether you were unavailable for the scheduled date and time of a particular call or just want to hear the session again, you will have 24/7 access for the entire 60 days after the scheduled session. This feature enhances the value of audio training and is included for no additional charge. The audio archive link will be activated within 48 hours of the live event.

For a complete calendar of all Educational offerings, please
click here.

Our Mission: To Serve You