ICUL Service Corporation
July 2012


Educational Opportunities 

Oh, the days when your single SEG was the moon and the stars, when the HR department would practically gift-wrap new members for you…well, those days are gone. Credit unions have to understand that if they want to grow, they'll have to build and nurture those business relationships. If you don't knock on doors, you won't get new SEGs. If you don't tend to the SEGs you have, you'll lose those, too. Join us for the NEW SEGs, New Members, New Growth Telecourse on July 12 (Session Code: 605) for a thorough discussion on credit union business development, working your SEGs and preparing for real growth.

The Due Dilligence - Interacting with Your Members QuickBites on July 18 (Session Code: 607) will focus on finding the folks that your company owes unclaimed property to and reuniting them so that you don’t have to file as many unclaimed property reports. We will review the statutory and regulatory requirements of the states, what information you should be collecting, how to create an effective due diligence program, creating a due diligence letter and alternative resources for finding property owners when you know that you have bad addresses.

The ALM & Interest Rate Risk face to face session at the ICU System Center in Naperville on July 25 (Session Code: 610) will include ALM 101 Introduction to Interest Rate Risk, ALM 201 Managing Interest Rate Risk, Interest Rate Risk Policy and NCUA’s New IRR Regulation taking effect Sept. 30, 2012.

“Never trust anyone over 30.” If that popular movie line is correct, how can credit unions reach anyone under 30? For credit unions to survive in the future, they must successfully market to the 18-35 year old age segment.  Information about one of the most misunderstood groups of people - the Dot-Com Generation – will be presented at the Why Y - Tactics to Reach Gen Y QuickBites on July 26 (Session Code: 608). This session will provide: 

  • An overview of the Dot-Com generation;
  • Practical ways credit unions can market to Dot-Comers; and 
  • Financial products Dot-Comers find appealing

“The ability to use a smartphone to replace your credit card has been in place in Asia and Europe for years. As this trend gains momentum in the United States, what does your credit union need to know about the technology, the key players, and what your members are expecting to be able to do with it?”  Learn more at Google Wallet & You: A Mobile Payment System Strategy QuickBites on July 31 (Session Code: 609). 

Asset/Liability Management ratios can be complex and overwhelming, yet credit unions need ratios to analyze the past and make decisions for the future. The numerous software packages available provide a variety of ratios and produce stacks of reports yet the results may be overwhelming. Your credit union's decision makers need concise information to make sound decisions. Looking ahead to next month, the ALM - 11 Key Ratios You Should Know telecourse on August 2 (Session Code: 618) will begin with the goals of asset/liability management. It will then address eleven primary ratios that identify and analyze critical areas of operation including capital, asset quality, and earnings. Each ratio includes a definition, a formula for calculating the ratio, the desired outcome, and the impact factors of each. This enables participants to analyze performance on a monthly basis and adjust strategies as needed to insure the credit union's safety and soundness. Great session for your board!

Bank Secrecy Act training is available on demand!  The Bank Secrecy Act requires that all frontline personnel be trained on money laundering and the responsibilities of the financial institutions on currency reporting and suspicious activity every year. See the ICUL education calendar for the schedule of BSA on demand training and all QuickBites and Telecourses. 

Also now available on demand for 2012: Financial Exploitation of the Elderly. Elder abuse training – regarding financial exploitation of the elderly -- is now required for employees and officers with direct customer contact. Examiners will be collecting information about your credit union’s training on this subject, as IDFPR is required to report training data on a bi-annual basis.  This QuickBite will meet the training requirements and will cover:

  • Terminology; 
  • Illinois statutory protections;
  • Recognizing the indicators of financial exploitation;
  • Some of the common perpetrators of financial exploitation; 
  • Financial record confidentiality and exceptions; 
  • Where to report when a confidentiality exception applies; 
  • Suspicious Activity Reports/narratives/confidentiality;  and
  • Training and record-keeping requirements for current employees and new hires.

All credit unions face situations where only they have an opportunity to witness suspected exploitation. Participate in this QuickBite to learn the common indicators and the actions you can take.


Play it again! The audio archive of all QuickBites and telecourses for 2012 has been increased to 60 days with paid registrations for most sessions. Whether you were unavailable for the scheduled date and time of a particular call or just want to hear the session again, you will have 24/7 access for the entire 60 days after the scheduled session. This feature enhances the value of audio training and is included for no additional charge. The audio archive link will be activated within 48 hours of the live event.


For a complete calendar of all Educational offerings, please click here.

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