ICUL Service Corporation
August 2012


Educational Opportunities 

Counterfeit checks, altered checks, washed checks – they all mean one thing: losses for the financial institution that accepts them. At the Check Fraud Quickbites on August 8, (Session Code: 621), participants will learn how the criminals do it and the methods they will use to attack credit unions.  Only by knowing how a criminal will produce the check, alter the check or forge the check will your front line staff know how to detect the fraud in action. This program will examine check fraud and will review its twin sister, false identification, as the criminal must possess both a fraudulent check and fraudulent identification to be successful.

It is no secret that during these unsure economic times, most organizations have seen a dramatic dip in their return on assets ratio (ROA) and net worth capital. While credit unions have fared better than the competition, the economy has had a negative effect as well.  The Strategies to Boost Your ROA Webinar, to be held on August 9 (Session Code: 622), will discuss several strategies to improve credit union income and prepare for the future. 

The Decedent Accounts QuickBites on August 14 (Session Code: 623) will cover the following:

  • Preparing for and dealing with the death of members;
  • Types of accounts;
  • Death-proofing accounts – properly filling out account cards;
  • Confirmation of death;
  • Dealing with an estate;
  • Steps to take when a member dies;
  • Alternatives to Probate; and
  • Much more!

At the Compliance Information for Branch Managers Webinar on August 16 (Session Code: 624), participants will hear about the latest updates in the compliance world as they relate to the responsibilities of a credit union branch manager. Topics may include the SAFE Act, sales of non-deposit investments, increase director responsibilities and member business loans. One or more of these topics may change given the unpredictable and volatile regulatory landscape. Plan now to hear details about the latest compliance issues credit union branch managers should understand.

Credit union employees work with and handle money. As a result, credit unions obtain consumer reports based upon the employee’s position and as required by the NCUA, credit unions must comply with the Fair Credit Reporting Act to obtain consumer and background checks as well as other state and federal laws. The purpose of the Conducting & Evaluating Consumer Reports for Employment Purposes QuickBites on August 21 (Session Code: 625) is to provide a credit union with the appropriate disclosures necessary to authorize a credit union to obtain consumer reports and to advise credit unions of what information may and may not be considered when reviewing consumer records.

What was once a cool idea is slowly becoming mainstream. The average consumer is finding mobile banking easier to work with and the next generation sees it no other way. It is getting really easy thanks to the native applications that are inundating the marketplace. With 25 new tablets entering the market this year, it will become even more prolific than it has been in the past. Learn about the changes and what you should prepare for in 2012 and beyond.  Learn more about this trend at the Mobile Banking - The Wave of the Future webinar on August 23 (Session Code: 627).

In today’s highly competitive and mobile economy, loyalty has become a difficult thing to gain from members. To retain members and attract new ones, the marketer’s role has become increasingly important and fallen under more scrutiny. In this presentation, participants will hear about ideas using traditional media, social media and member service to address the changing marketplace. From generational differences to using technology to build brand awareness, everything comes down to marketing with a click and a smile!  At the Marketing with a Click and a Smile QuickBites on August 28 (Session Code: 628), participants will learn:

  • Who credit unions are serving and how the lifestyles of different generations are impacting the bottom line;
  • How to carve a place in the consumer’s mind by building a marketing machine that is part traditional media, part e-marketing and part social media with a way to track results; and
  • Why making banking at the credit union is "the" thing to do to capturing members’ financial services for a lifetime and build a relationship based on providing the "best deal."

Borrowing money, until recently, seemed to be the American way. The philosophy of buy today and pay tomorrow has been, for most Americans, a way of life. This mentality can be dangerous because it easily can lead a person into financial disaster. How does one learn what lending is all about? Unfortunately, many learn the hard way by getting themselves into financial difficulty, which could lead to bankruptcy. What can we do to help prevent this from happening? We can educate our members. It is not credit that causes problems, but how one uses it, that can cause problems. The Basic Consumer Lending telecourse on August 30 (Session Code: 629) starts to build a basic foundation on the critical elements in making a consumer loan decision. Participants will gain knowledge about the lending process and how to make a loan decision.   Some of the topics to be covered include: 

  • How financial institutions create money;
  • A lending overview;
  • Understanding a loan application; and
  • Making a sound loan decision

Bank Secrecy Act training is available on demand!  The Bank Secrecy Act requires that all frontline personnel be trained on money laundering and the responsibilities of the financial institutions on currency reporting and suspicious activity every year. See the ICUL education calendar for the schedule of BSA on demand training and all QuickBites and Telecourses. 

Also now available on demand for 2012: Financial Exploitation of the Elderly. Elder abuse training – regarding financial exploitation of the elderly -- is now required for employees and officers with direct customer contact. Examiners will be collecting information about your credit union’s training on this subject, as IDFPR is required to report training data on a bi-annual basis.  This QuickBite will meet the training requirements and will cover:

  • Terminology; 
  • Illinois statutory protections;
  • Recognizing the indicators of financial exploitation;
  • Some of the common perpetrators of financial exploitation; 
  • Financial record confidentiality and exceptions; 
  • Where to report when a confidentiality exception applies; 
  • Suspicious Activity Reports/narratives/confidentiality;  and
  • Training and record-keeping requirements for current employees and new hires.

All credit unions face situations where only they have an opportunity to witness suspected exploitation. Participate in this QuickBite to learn the common indicators and the actions you can take.


Play it again! The audio archive of all QuickBites and telecourses for 2012 has been increased to 60 days with paid registrations for most sessions. Whether you were unavailable for the scheduled date and time of a particular call or just want to hear the session again, you will have 24/7 access for the entire 60 days after the scheduled session. This feature enhances the value of audio training and is included for no additional charge. The audio archive link will be activated within 48 hours of the live event.


For a complete calendar of all Educational offerings, please click here.

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