ICUL Service Corporation
November 2012


Educational Opportunities 

When it comes to processing ACH entries, it is the originating institution that bears the liability should something go wrong. Does that mean the receiving institution has no risk when accepting ACH transactions? As a receiving institution, your credit union is exposed to potential financial losses when you don’t react timely or appropriately to exception items. If you want to mitigate potential losses, tune into the ACH Exception Handling: Returns, Reversals, NOC's and More telecourse on November 8 (Session Code: 664), as we will provide guidance on the rules and regulations for handling ACH exceptions - returns, NOCs and reclamations.  Highlights will include: 
  • Discover how the ACH exception processes work with special emphasis on returns;
  • Learn how to respond correctly to exception items in order to limit your potential for loss;
  • Become familiar with the return reason codes and associated timeframes and understand the importance of adhering to those deadlines; and
  • Understand the impact that proper or improper handling of exception items has on the quality of the ACH Network.

When a communication crisis hits, the counsel you get could be the difference between riding out the storm or a full-blown disaster. Mark Grimm is a former television news anchor with 30 years of communication experience. As a seasoned professional, he will explain the best ways to deal with a crisis and share seven steps for damage control that are invaluable at the Top Seven Secrets for Media Damage Control webinar on November 13 (Session Code: 665).

Even though the Servicemembers Civil Relief Act (SCRA) hasn’t substantively changed since 2003 (although there have been a few minor amendments), SCRA and the entire subject of how you treat your military members and their families is an extremely hot topic these days.  All you need to do is go to the new Consumer Financial Protection Bureau’s (CFPB) Web site and read many articles and blog postings about the new regulator’s efforts in protecting servicemembers. Plus, the mainstream press has had stories of banks foreclosing on military members overseas, a definite no-no. What should you know about the SCRA, and what is coming? Listen to the Servicemembers Civil Relief Act Quickbites on November 15 (
Session Code: 667) to find out. Among the topics we’ll discuss: 

  • General requirements of SCRA: interest rate reduction, prohibited activities, and so forth;
  • Who is entitled to the protections and how can you tell? 
  • Recommended compliance approaches and tasks when the spotlight is on SCRA; and
  • Coming CFPB actions (using our crystal ball).

We know that the member is NOT always right. But we have to take steps to make them happy regardless of what their situation is! The Member Is Always Right - NOT! QuickBites on November 20 (Session Code: 668) will offer helpful hints on how to diffuse a tense situation before it gets completely out of hand. Learn how to change a member’s tone of voice, calm an angry member down, and offer sensible solutions to common problems experienced by your members.

Electronic communication has become an essential and effective means for organizations to conduct business. However, along with the ease of transacting business and the global reach it provides, comes the risk of data leakage. In addition, paper documents still require protection. The protection of PII and corporate information is a critical issue and is mandated by not one, but numerous complex and sometimes confusing regulations. The Data Leaks Happen: Are you Prepared? webinar on November 27 (Session Code: 665) will clarify compliance issues and provide times for participants to ask questions.

Is your credit union's website compliant with all the latest rules & regs to protect the credit union and the member? The Website Compliance QuickBites on November 28 (Session Code: 670) will cover some key website compliance issues to be aware of regarding these areas.

Bank Secrecy Act training is available on demand!  The Bank Secrecy Act requires that all frontline personnel be trained on money laundering and the responsibilities of the financial institutions on currency reporting and suspicious activity every year. See the ICUL education calendar for the schedule of BSA on demand training and all QuickBites and Telecourses. 

Also available on demand for 2012: Financial Exploitation of the Elderly
. Elder abuse training – regarding financial exploitation of the elderly -- is now required for employees and officers with direct customer contact. Examiners will be collecting information about your credit union’s training on this subject, as IDFPR is required to report training data on a bi-annual basis.  This QuickBite will meet the training requirements and will cover:

  • Terminology; 
  • Illinois statutory protections;
  • Recognizing the indicators of financial exploitation;
  • Some of the common perpetrators of financial exploitation; 
  • Financial record confidentiality and exceptions; 
  • Where to report when a confidentiality exception applies; 
  • Suspicious Activity Reports/narratives/confidentiality;  and
  • Training and record-keeping requirements for current employees and new hires.

All credit unions face situations where only they have an opportunity to witness suspected exploitation. Participate in this QuickBite to learn the common indicators and the actions you can take.


Play it again! The audio archive of all QuickBites and telecourses for 2012 has been increased to 60 days with paid registrations for most sessions. Whether you were unavailable for the scheduled date and time of a particular call or just want to hear the session again, you will have 24/7 access for the entire 60 days after the scheduled session. This feature enhances the value of audio training and is included for no additional charge. The audio archive link will be activated within 48 hours of the live event.


For a complete calendar of all Educational offerings, please click here.

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