ICUL Service Corporation
December 2012


Educational Opportunities 

The final Annual Compliance Update for 2012 will be held
at the Rantoul Library on December 13 (Session Code: 684).  These sessions will present end-of-the-year updates on new or amended laws passed in 2012 that affect your credit union operations. By staying on top of the changes and avoiding potential liability, you will save time, money and energy.

Data breaches caused by malicious attacks using viruses, malware, and spyware are increasing in frequency. With the average recovery costs increasing, credit unions need to have the necessary technology, policies and procedures in place to protect member data. The Data Breaches QuickBites on December 13 (Session Code: 681) will contain eye-popping statistics, an overview of key privacy laws affecting credit unions, and practical advice on protecting member data.

Can you believe how bad we are at listening?  We can do better. Tune in to the Effective Listening Skills QuickBites on December 19 (Session Code: 682) and identify the 10 worst excuses for not listening effectively and five tips to move you into the listening hall of fame. Don't allow excuses to interfere with your desire to understand. Physically and mentally, you must be present to win. 

Fraudsters are constantly evolving.  The Network Security Updates QuickBites on December 28 (Session Code: 683) will provide statistics from global information security studies combined with first-hand experience with risk assessment, network penetration assessments, and incident handling and hacker forensic investigations to give attendees up to the minute attack trend information as well as practical advice to improve the information security posture.

Be sure to kick off your 2013 by tuning in to the Interviewing Skills QuickBites on January 3 (Session Code: 403).  Interviewing and screening prospective job candidates require that the hiring manager representing the credit union make a positive impression.  The interview process will help the candidate and the credit union determine if there is a solid fit from a personality and skill set perspective and could very well contribute to a hiring decision that promotes longevity.

Bank Secrecy Act training is available on demand!  The Bank Secrecy Act requires that all frontline personnel be trained on money laundering and the responsibilities of the financial institutions on currency reporting and suspicious activity every year. See the ICUL education calendar for the schedule of BSA on demand training and all QuickBites and Telecourses.

Also available on demand: Financial Exploitation of the Elderly. Elder abuse training – regarding financial exploitation of the elderly -- is now required for employees and officers with direct customer contact. Examiners will be collecting information about your credit union’s training on this subject, as IDFPR is required to report training data on a bi-annual basis.  This QuickBite will meet the training requirements and will cover:  

  • Terminology; 
  • Illinois statutory protections;
  • Recognizing the indicators of financial exploitation;
  • Some of the common perpetrators of financial exploitation; 
  • Financial record confidentiality and exceptions; 
  • Where to report when a confidentiality exception applies; 
  • Suspicious Activity Reports/narratives/confidentiality;  and
  • Training and record-keeping requirements for current employees and new hires.

All credit unions face situations where only they have an opportunity to witness suspected exploitation. Participate in this QuickBite to learn the common indicators and the actions you can take.


Play it again! The audio archive of all QuickBites and telecourses for 2012 has been increased to 60 days with paid registrations for most sessions. Whether you were unavailable for the scheduled date and time of a particular call or just want to hear the session again, you will have 24/7 access for the entire 60 days after the scheduled session. This feature enhances the value of audio training and is included for no additional charge. The audio archive link will be activated within 48 hours of the live event.


For a complete calendar of all Educational offerings, please click here.

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