ICUL Service Corporation
ICUL League Directors Report
Illinois Credit Union League                                    October/November 2015
Feature Story
League hosts inaugural
Women's Leadership Conference
With a backdrop of the first fall colors coming to life, the Illinois Credit Union League (ICUL) also achieved a first- the hosting of a brand new event specifically for all women in the Illinois credit union movement.
The Women's Leadership Conference, held at the picturesque grounds of the Morton Arboretum, was a one-day, dynamic and interactive opportunity for all women in the state's credit union movement.  The impetus of this inaugural event was to help women focus on developing and enhancing their leadership skills, as well as provide a networking opportunity for attendees to provide advice to each other on ways to achieve their goals and empower other women.
The agenda featured superior presenters with a wide variety of backgrounds, including credit unions, state politics, an entrepreneurial woman-owned business, and retired Army Colonel Jill Morgenthaler. Specific topics discussed included "Do's and Don'ts of Success", Engaging Your Female Member", "The Power of Women in Politics", "Building Your Network", "Thoughtful Leadership" and "Leadership in a Man's World".
The "pent up demand" for such an event in Illinois was evident not only by a sold out crowd of nearly 80 participants, but also through the positive feedback shared by participants.
"This was by far the best seminar I have attended at the League.  Very motivational and empowering," said Michelle Balog, Executive Vice President at NuMark Credit Union.  "All of the speakers were excellent!"
"I was delighted to kick-off the first of what I hope are many more women's leadership conferences put on by our League," said Tom Kane, President/CEO of the Illinois Credit Union System. "Personally, I benefited from a couple of terrific women leaders in my career and have been able to use what they taught me about leading people. Ultimately, our hope is that our conference attendees gained insight they will be able to use at their credit unions for years to come."
Important News
Credit Union Compliance Simplified   
For credit unions, an ever-changing, fast-paced regulatory landscape is a fact of life.   Every new rule demands immediate attention and produces multiple considerations:  What are the requirements?  Are policies up-to-date?  How will this impact our operations?

To that end, the Illinois Credit Union System will be launching Accomplus, a new one-stop shop with the answers for all credit unions - large and small.
Accomplus.  Your Compliance Partner.
Watch for it this fall!
How did you Celebrate?
On Thursday, October 15th, 2015, credit unions around the world joined together to celebrate International Credit Union Day!   
Each year, ICU Day is our time to look back on how far the movement has come, how many lives have been made better, and look forward to a future filled with growth. We celebrate to create awareness and spread the word all across the globe that credit unions are the smarter choice.
E-mail us at and let us know what special events your credit union held or participated in. Send us your wins, your success stories, and let us know how you were able to interact with your community. We will even be picking a few to share.
Second consecutive sell-out conference
strikes chord with Illinois YPs

As a continuation to last year's successful inaugural event, CU Reach held its second annual conference to inspire and prepare young professionals for life-long careers in the Illinois credit union movement.
With an 80's-fueled theme of "Totally Credit Unions", the 2015 Young Professionals Conference provided a unique opportunity for participants, age 40 and under, to learn more about the values and philosophies of the movement.  This forum is designed as a primary outlet for those who desire to be innovative and grow.  In response to the preferences of young professionals, the structure of this gathering purposely challenged conventional conference norms.

"This was not your typical work-related conference.  The range of topics was diverse, the interactive nature of the sessions kept it lively, and the focus on professional development was very intriguing," said Jeff Drake, Credit Manager for Land of Lincoln Credit Union and a first-time attendee.  "I truly feel that I am more motivated and more informed since attending."

The two-day event included interactive team building and networking activities, discussions about career opportunities and establishing a personal brand. Additionally infused was peer-to-peer sharing about how this conference has contributed to the success of young professionals in their careers.  One of the highly popular sessions repeated from last year was the CEO Executive Panel, a open dialogue for young professionals to "pick the brains" of seasoned leaders.
"Many of us (young professionals) have one concern that keeps us awake at night, and that is: 'Where do I go from here?" said Denice Saucedo, Business Development Manager for North Side Community Federal Credit Union.  "The CEO Panel helped to remind us they were all once in our shoes, and with passion and hard work, we too can follow in their footsteps."
Share the Love': $$ for a favorite charity, recognition for your credit union!
Paying it forward.  Random acts of kindness.  Giving back.  These good deeds are all at the very core of credit union movement's "People Helping People" philosophy.
Did you know there's now a wonderful opportunity for credit unions to visually showcase their good work? 
Well there is. "Share the Love" is a new video campaign that highlights how credit unions are supporting their communities.
Credit unions across the country are being encouraged to participate not only to inspire random acts of kindness but as importantly, give back to charities that are near and dear to credit unions and members. Here's how:
Create: Capture a video of your credit union's wonderful work - just 60-to-90 seconds worth!
Upload: Submit your video
Vote: Tell your members and your friends!
Credit union videos with the most votes in October, November, and December will win thousands of dollars for charities. Plus, you could win a $100 gift card just for voting!  During each of these months, Share the Love will award up to three credit unions with $10,000 to donate to their charity of choice.   In total, up to $105,000 will be donated to charities and up to $15,000 in prizes will be awarded to randomly selected voters.  Vote once a day, every day, through December 24, 2015.
So gain the recognition your credit union deserves! Help your favorite charity.  Share the Love
There is still time to participate!  For official rules and more campaign details, click here.



Educational Opportunities
As credit unions begin to adapt and cope to the so called "Post PC Era", how will their mobile applications on smartphones and tablets affect how they service and educate non-members and existing members?  At the How to Engage Members Thru Smart Phones & Tablets QuickBites on October 27 (Session Code: 655), learn why it will become even more important to strategize on the surpassing of online banking to people utilizing mobile banking.
At the Customer ID Program for Credit Unions Quickbites session on October 29 (Session Code: 656), you will learn how to comply with Member Identification Program (or MIP) requirements applicable to your credit union.  This session will provide:  an overview of MIP rules; account opening requirements; identification of information to be provided to the credit union; verification of information provided; how to handle problem situations; review questions; and more.
In theory, if we provide members with what they need and want, they will never get irate. But what happens when they do?  The Handling Irate Members QuickBites on November 3 (Session Code: 663) will address this very issue.   Specific topics include: understanding what members need; understanding why members get irate; how To handle complaints; the role of communication; words, phrases and actions to avoid; and much more!
The credit union branch model is changing. The national and regional banks along with innovative credit unions have already shifted into a leaner, meaner and more efficient self-service branch model that consumers are embracing. Remote Delivery Channels are the channel of choice. Learn more about optimizing new branch models while becoming a remote driven financial institution at the Call Center - The Remote Delivery Branch QuickBites on November 5 (Session Code: 664).
Is your marketing ordinary? Are your strategies positioning you to claw your way to the middle?  In the credit union marketing, there is no room for the commonplace. The Big Ideas for Credit Union Marketing, an annually updated quickbites session on November 9 (Session Code: 665), will explore emerging consumer trends and opportunities and the principles of marketing and branding that should guide your strategic choices.
Underwriters are under more pressure to fully scrutinize loan files.  As part of the Underwriting Red Flags QuickBites on November 19 (Session Code: 666), learn about common red flags in your mortgage files and what they mean; how to interpret whether they are important to loan approval or can be explained; and when it might be considered fraud on the part of the borrower or other interested parties.
To keep up with the ever-changing needs and demands of your members, regulatory agencies, and competition, Core Image Processing is no longer a back-office function - it is now an integral part of your service delivery and daily operations.  During the E-Document Strategy - Key to CU Success QuickBites on November 23 (Session Code: 668), learn how core image processing automates compliance, and more! 
New on-demand for 2015 is H.B. 5342 - BOD & Supervisory Committee Training.  H.B. 5342 was initiated by the League to provide consistency and clarity in the credit union regulatory exam process. H.B. 5342 requires that each credit union board director must understand the credit union's financial statements. Sign up for this training today (Session Code: 419).
Other on demand training resources include the Bank Secrecy Act and Financial Exploitation of the Elderly. 
In addition, the audio archive of all QuickBites and telecourses is 60 days with paid registrations!
For the complete calendar, see the League's Web site.
Celebrate more for the holidays!
Recently the holidays seem focused on "more, more, more!" Spend more money, buy more presents, and when the holidays are over, have more stuff lying around the house. At LSC®, we want to help your credit union make this holiday season all about your members.
Having more fun, spreading more joy and spending more time with the people they love.
Gift Cards are the perfect solution for holiday gift giving.
Make your credit union a one-stop holiday shop for your members! Stock up on holiday Gift Cards so your members can take care of everyone on their list right at your credit union, and spend more time enjoying the season.
As an extra holiday bonus, order your holiday Gift Cards between Nov. 1st through 30th, 2015, and we will provide free festive holiday card holders to include with your first 25 cards purchased.
Holiday cards are always available to order on Prepaid Access with multiple different styles to choose. Place your order today! If you have questions, please call our representatives at (800) 304-2273, option 4 or email us at
This holiday season, help your members enjoy more of what matters- spending less time picking out gifts and spending more time together.
Industry Achievements

Illinois CU Business Development VP honored as a CU Rock Star
Congratulations to Illinois' very own Kim Babbington for being honored as one of Credit Union Magazine's 2015 Rock Stars!  Kim was recognized for her recall talent, which is a tremendous advantage to her position as Vice President of Business Development at SIU Credit Union.  To read the full story, please click here. 
Congratulations Kim!
Illinois CU execs continue tallying up industry certifications in 2015

Five executives from credit unions across the state are among the eight individuals who recently made a significant investment in their careers by successfully completing industry-specific certification programs.  The certifications achieved by these staff members are as follows:
Certified CU Development Educators (CUDE): Sonia Woosley, Collections Manager, Streator Onized Credit Union.  During this six-day total immersion experience facilitated by the National Credit Union Foundation, participants learn about credit unions' social responsibility and domestic and international development through interactive education and professional networking.
Credit Union Compliance Experts (CUCE): Hope Garrett, CEO, Education Personnel FCU, Danville; Robert Hagglund, Compliance Manager, Healthcare Associates Credit Union, Naperville; Amanda Lowery, Compliance and BSA Officer, SIU Credit Union, Carbondale; and Julie Smith, Vice President of Risk Management, Vibrant Credit Union, Moline.  The CUCE designation helps credit union compliance professionals be recognized as an expert in their field and raise their compliance knowledge to new heights.
The most recent graduates also include Illinois Credit Union System staff members.  They are: Naomi Anderson, Vice President of Operations, LSC, who earned her CUDE; as well as Joni Senkpeil, Vice President, Member Outreach, Illinois Credit Union League (ICUL); and Patrick Voss, Director of Strategic and Regulatory Services, ICUL; both of whom earned their CUCE and Certified Regulatory Vendor Program Manager (CRVPM) designations - with Senkpeil honored as Salutatorian for the CRVPM program.  An increased regulatory focus on 3rd party oversight programs has created a growing demand for professionals with specialized expertise in building and managing compliant vendor management programs. The CRVPM course provides the regulatory knowledge, methodology and best practices required to build and manage a program.
In addition to the individuals honored above, several others were recognized in 2015 for achieving certifications:
CUDE: Ryan Neumann, Branch Supervisor, Streator Onized Credit Union; and Melanie Murphy, Director of Education, ICUL.
Credit Union Certified Executives (CCUE): Richard Bicanic, Vice President of Lending, GCS Credit Union; Kelly Eacker, Member Service Representative, Blackhawk Area Credit Union; and Lindsey Kramer, Loan Officer, Members First Community Credit Union, as well as Bill Cerwin, Manager of Insurance Services, LSC; and Rick Goluszka, Regional Director, ICUL.  As part of the CUNA Management School, this three-year program provides credit union professionals with comprehensive information and practical skills for optimizing their credit union's efforts.  To receive their CCUE, a student must attend all three years of the program.
"The continued achievement of credit union certifications is testimony to the dedicated individuals who drive a strong credit union movement in our state," said Tom Kane, ICUS CEO/President.  "On behalf of the Illinois Credit Union System, I would like to congratulate all of our recipients on their perseverance and taking their industry knowledge to the next level."
Legislative and Regulatory Corner
2015 Hike the Hill very successful  
HTH Attendees met privately with NCUA Chairman Debbie Matz and Vice Chairman Rick MetsgerBack row:  Patrick Smith, ICUL; Tom Kane, ICUL; Carl Sorgatz, Great Lakes CU; Steve Olson, ICUL; Alan Meyer, 1st MidAmerica CU; Hal Coxon, Consumers Cooperative CU; Pete Paulson, Corporate America Family CU.  Front Row:  Greg Worthen, 1st MidAmerica CU; Debbie Matz, NCUA Chairman; Rick Metsger, NCUA Vice Chairman; Keith Sias; ICUL; Matt Helms, Corporate America Family CU; Jim Roche, Premier CU; Pete Fauth, Financial Plus CU; Ray Santare, Great Lakes CU; Raeann Love, CommonWealth CU.
In an effort to bolster our credit union grassroots efforts in Washington, D.C., 18 credit union executives representing eight credit unions from throughout the state participated in ICUL's
"fly-in/fly-out" Hike the
Hill event on September
30 - October 1, 2015. 
Highlights from this
year's event included:

* Credit Union House Briefing; 

Meetings with the offices
of Senator Kirk and Senator Durbin;

* 10 Capitol Hill office visits with staff and/or Congressmen

* Regulatory update from Lance Noggle, CUNA Assistant General Counsel; and

Private briefing with NCUA Chairman of the Board Debbie Matz, NCUA Vice Chairman Rick Metsger, and NCUA Deputy Director of the Office of Examination and Insurance, Tim Segerson.

Major topics of discussion during the 10 hill visits were Data Breach, Regulatory Relief, Preserving the Credit Union Tax Status, and working cooperatively with NCUA, as well as members of Congress and their staffs, to not only identify issues of concern to Illinois' credit unions but to also help identify possible solutions to those concerns.
Regulatory Update - RBC 2 Final Rule   
On October 15, 2015, the NCUA board, by a 2-1 vote, approved a final risk-based capital rule for federally insured credit unions.
While the final risk-based capital rule approved by NCUA represents a vast improvement over earlier versions, definite concern still remains with respect to the actual enforcement/implementation of RBC at the examination level.  Subjective elements still exist in the final RBC rule as it relates to each complex credit union incorporating an explicit standard that complex credit unions must effectively manage capital and create written plans.  ICUL stands ready to provide assistance to all our impacted credit unions to ensure that examiners apply fair and consistent standards when reviewing "capital adequacy/management plans" at Illinois credit unions.
The Illinois Credit Union League would like to thank and commend all the Illinois credit union officials that took time from their busy schedules to submit RBC comment letters and attended meetings to voice their concerns over the past 18 months.  Illinois led the nation in RBC comment letters submitted and played a huge role in the adoption of a more sensible and appropriate final RBC rule by NCUA.
Your voice was heard by NCUA and resulted in an extremely positive difference!
For ICUL's summary of the final rule, including key elements, please click here.

For more information or concerns regarding this issue, please contact Patrick Smith, ICUL SVP, Regulatory Affairs via e-mail, (217) 744-1802 (office) or (217) 494-2430 (cell).

Shared Chapter Advertising Program Submissions.  It's time to think about your Chapter's 2015 advertising and promotion expenses!  The deadline for submitting these expenses via the Shared Chapter Advertising Program (SCAP) is December 1, 2015.  If you want to participate, please forward copies of all advertising bills marked paid or, if necessary, advise the Chapter official responsible for the administration of this Chapter function using the attached formSCAP funds will be disbursed by December 31.  Remember, the amount of your reimbursement will depend on the number of chapters participating and the amount of your expenses.  Funds cannot be disbursed without proof of payment. If you have questions, please contact ICUL PR Coordinator William Wille via e-mail or phone at (800) 942-7124, ext. 3216.

It's Planning Season! Fall is a great time to think about strategic planning.  Your regional directors have a variety of planning options to meet individual credit union needs.  Experienced facilitators can provide both basic planning and strategic planning.  Call Regional Management at extension 3422 for further information.
Governor's Board of Credit Union Advisors Meeting.  As a friendly reminder, attached please find notice of the Governor's Board of Credit Union Advisors meeting, which will be held on Thursday, November 5 at 11:00 a.m.  This meeting will be available via video conference in Chicago and Springfield.  Please R.S.V.P. to: or (217) 785-4668 by Wednesday, November 4, 2015. Please include which location you plan to attend.  R.S.V.P. is necessary only if you are attending.  Thank you.
Think Community!  Planning for ICUL's 86th Annual Convention is well underway. Next year's event will be held April 7-9, 2016 at the Renaissance Schaumburg Convention Center Hotel. The theme will be, "Think Community!"  Save these dates, inform your board members, staff and plan on attending this premiere annual event. Details will be forthcoming.
Powerful Cause, Positive Effect.  Join thousands of other champions of the credit union movement at the biggest credit union advocacy event: the 2016 CUNA Governmental Affairs Conference! The registration materials to attend as part of the Illinois Delegation at the CUNA GAC are now available via the League's Web Site.  Please don't hesitate to contact Pat Huffman, ICUL Political Action Director, with any questions.  Scholarships from the ICU Foundation are also available to attend this event.
TruStage What Matters Now™ Research Reveals New Insights into How Middle-Income Americans Define Success
Concerns about financial stability are keeping middle-income Americans up at night. In fact, they're so worried about their finances that 62% say money occupies their thoughts every single day. That's one of the key findings from the ongoing What Matters Now research study conducted by TruStage, CUNA Mutual Group's brand of insurance products and programs.
What Matters Now is designed to uncover key similarities and differences between credit union members and the middle-income American population overall, and to gain insights credit unions can use to more effectively serve their current members and attract new ones. It's a critical tool in the credit union systems' ongoing efforts to meet Americans' financial service needs.
Click here to read the full article.
Economic News
The September 2015 Credit Union Trends Report is now available.

CUNA Mutual Group Report
Click here for the Q3, 2015 Report

Illinois Credit Union League


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